How You Reach a Human
Not a chatbot. Not a phone tree. Not a ticket queue that emails you three days later. A person who knows commercial banking, remembers your name, and responds within one business day.
Send Us a Message — Get a Real Response
Every form submission is read by a member of our six-person team. If you select a service area below, your message routes directly to the person who manages that product — Marcus for working capital, Lianne for payment processing, Thomas for account setup. You'll hear back within one business day with a specific next step, not a templated acknowledgment.
Contact Details
Hamilton, Ontario L8P 4A7
Heritage red-brick building on Hunter Street, between Queen and Ray. Street parking available. Accessible entrance at grade level.
A person answers — not an automated system. If we're on another call, you'll reach voicemail with a callback within the same business day.
Monitored by the team directly. For urgent account issues, call — email response within one business day.
Saturday: By appointment
Sunday: Closed
Existing clients with active facilities have after-hours access to their named contact for time-sensitive payment or fraud issues.
What Happens After You Hit Send
Most banks make you guess what comes next. Here's exactly what to expect.
Within One Business Day: A Human Responds
Your message is read by a member of our team — not parsed by software. If you selected a service area, it routes to the person who manages that product. You'll receive a direct reply with specific questions about your business, not a generic acknowledgment email. If you called, we call back the same day.
Day 1–2: Discovery Conversation
A 20–30 minute call where you describe how your business moves money — payroll cycles, receivables timing, vendor terms, pain points with your current banking setup. We listen. No product pitch during this call. We're mapping your cash conversion cycle to understand which of our business banking services actually fit.
Day 3–5: Your Proposal
We come back with a specific recommendation: account structure, fee projection, integration plan, and — if applicable — a working capital facility outline. Every number sourced from our published rate schedule. You see every line item before you sign anything. No surprises billed in arrears.
Day 5–7: Account Activation
With complete KYC documentation, your commercial operating account activates within 48 hours of signing. Your named contact manages the migration — payment routing, payroll setup, accounting software integration — end to end. By day 30, you're running. Learn more about how onboarding works.
How We Answer the Questions You're Already Asking
Before you fill out the form, you probably want to know a few things. These are the questions we hear most often from businesses considering the switch.
For standard Ontario or federally incorporated businesses with complete KYC documentation — articles of incorporation, beneficial ownership declarations, government-issued ID for all signatories, signed account agreement — activation takes 48 hours from the time we receive everything. That's not an aspiration; it's our operational standard across $340M+ in commercial deposits under management.
Regulated industries — cannabis operators, money service businesses, crypto-adjacent companies — add 5–7 business days for enhanced due diligence review. We don't decline these industries outright like most banks do. We have dedicated compliance analysts who structure onboarding with clear documentation requirements so you know exactly what's needed upfront. You'll have a named contact managing the process throughout. See our full commercial account details.
Not as default policy. We evaluate each facility on business fundamentals: receivables quality, contract backlog, revenue consistency, operating history, and the credit profile of your customers. Many facilities are secured by a general security agreement (GSA) over business assets — not your personal home or savings.
For businesses under two years of operating history or facilities above certain thresholds, we may request a limited personal guarantee. If we do, we'll explain exactly why in writing, and we structure guarantees to phase out as the business demonstrates performance — typically over 12–24 months of on-time facility management. Our Director of Credit, Marcus Belayneh, reviews every guarantee requirement personally. Read more about our working capital approach or review facility rate ranges.
The difference is structural, and it matters for your customer relationships and your cost of capital. Factoring sells your invoices at a flat discount to a third party — your customer knows about it because the factor contacts them directly for payment. That changes how your customers perceive your business.
Saltic's receivables financing is a lending facility secured by your receivables as collateral. You retain the customer relationship entirely. Your customers never know. Advance rates are calibrated per debtor credit profile — an invoice from a government health authority with an investment-grade rating is valued differently than one from a two-year-old startup. The facility is structured as a revolving line, not individual invoice purchases, which means simpler administration and predictable availability.
Cost comparison: for businesses with creditworthy customers (government agencies, publicly traded companies, large institutional buyers), Saltic's receivables financing typically runs 40–60% lower than equivalent factoring arrangements. A Hamilton medical staffing company saved $214K annually by switching from factoring to our facility structure. See the full case study on our business banking page.
Direct bank feeds with automatic transaction sync: QuickBooks Online, Xero, Sage Business Cloud, and FreshBooks. Daily sync is the default; intraday sync is available on request for businesses that need real-time visibility into cash positions. Setup happens during your onboarding migration — our team configures the connection and verifies the first sync before handoff.
For enterprise accounting platforms — NetSuite, SAP Business One, Microsoft Dynamics, or custom-built ERPs — our RESTful API provides full read/write access to account data, transaction initiation, and reporting endpoints. API documentation is public and available before you sign up. No per-call fees on standard endpoints. No usage caps. Our Head of Digital Banking, Priya Sandhu, built the API infrastructure specifically for mid-market businesses that outgrew basic bank feeds but don't need the six-figure integration projects that big banks quote.
Saltic is a federally regulated financial services company authorized to offer deposit accounts, payment processing, and credit facilities under Canadian financial regulations. We operate under the Bank Act (Canada) and are supervised by the Office of the Superintendent of Financial Institutions (OSFI).
We maintain required capital reserves, comply fully with FINTRAC reporting obligations for anti-money laundering and counter-terrorist financing, and participate in Payments Canada clearing and settlement systems for domestic EFT processing. Client deposits are held per federal prudential requirements and are insured by the Canada Deposit Insurance Corporation (CDIC) up to $100,000 per depositor, per insured category. Our FINTRAC MSB Registration No. is M08934721. Full regulatory details are in our Terms of Service.
Yes — and this is one of the areas where our treasury infrastructure outperforms what most mid-market businesses get from a Big Five bank. We configure a master treasury account with subsidiary-level or location-level operating accounts, each with independent signatory controls, transaction limits, and segregated reporting.
A franchise operator with five locations sees consolidated cash positions across all entities while maintaining complete location-level segregation for accounting, compliance, and operational purposes. Each sub-account can have its own sweep rules, its own signatory list, and its own integration with location-specific accounting software. Property managers, construction companies with project-level cost tracking, and co-operative businesses all use this structure daily.
Configuration happens during onboarding based on how you actually operate — not based on a rigid template. Sub-accounts are $10/month each with unlimited transactions within the master. See the full fee schedule or learn more about treasury management structures.
If you're running a one-person operation and need a deposit account with merchant processing, maybe a small working capital line, and someone who picks up the phone — yes. Our sole proprietor package is $12/month and includes the first 200 transactions, PAD collection for recurring client billing, bank feed sync with QuickBooks Online, Xero, or FreshBooks, and the same 48-hour account activation as our commercial clients.
Working capital facilities up to $100K are available based on receivables quality and contract backlog. You get direct access to a named relationship contact — not a call center. See complete details on our personal banking page or review sole proprietor pricing.
For a standard commercially incorporated business: articles of incorporation (or certificate of incorporation), beneficial ownership declarations identifying anyone who owns or controls 25%+ of the entity, government-issued photo ID for all authorized signatories (Canadian driver's licence, passport, or provincial photo card), and a signed account agreement which we prepare based on your discovery call.
For sole proprietors: government-issued photo ID and your business registration (Master Business Licence in Ontario, or provincial equivalent). For regulated industries — cannabis, MSBs, fintech — we'll provide a specific documentation checklist during your initial conversation that covers enhanced KYC requirements. Everything is explained upfront so there are no delays mid-process.
Skip the Research — Start the Conversation
You've read the services. You've seen the rates. You know how the team operates. The fastest way to find out if Saltic fits your business is a 20-minute phone call. The person who answers is the person who'll manage your account.
Monday–Friday, 8:30 AM – 5:30 PM EST. Or use the form above — we respond within one business day.